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How do I place an order?
It’s simple! Add your desired items to your cart and click “Checkout.” Follow the instructions to complete your purchase.
Can I change or cancel my order after placing it?
Once an order is placed, we cannot make changes. If you need to cancel your order, please contact us within 12 hours at hello@homemoodz.com.
How can I track my order status?
After your order is placed, you’ll receive a confirmation email with a tracking link once your order ships. Need help? Contact us anytime!
Do you offer free shipping?
Yes, we offer free shipping on all orders within the USA – no minimum purchase required!
How long does shipping take?
Shipping typically takes 5–7 business days. During busy seasons (e.g., holidays), there may be slight delays.
Do you offer international shipping?
Currently, we only ship within the USA.
Will I receive a tracking number?
Yes, once your order ships, we’ll send you an email with a tracking number to monitor your package.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Visit our Returns Page for more details.
Do I have to pay for return shipping?
Yes, return shipping costs are the responsibility of the buyer. Please refer to our return policy for more information.
Can I exchange an item?
We currently do not offer direct exchanges. However, you can return your item and place a new order for the desired product.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.
Is my payment secure?
Yes, all payments are processed with SSL encryption to ensure your information is safe.
Are your products sustainable?
We strive to use sustainable materials and eco-friendly processes whenever possible.
How do I care for my items?
Care instructions are available on each product page under “Product Details.” If you have further questions, feel free to contact us.
How can I contact you?
You can reach us via email at hello@homemoodz.com.
What are your customer service hours?
Our team is available Monday through Friday, 9:00 AM to 6:00 PM (EST).
Why haven’t I received an order confirmation?
Please check your spam or junk folder. If you still can’t find it, reach out to us at hello@homemoodz.com.
What should I do if the website isn’t loading properly?
Try clearing your browser cache or using a different browser. If the issue persists, contact us for assistance.
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